Frequently Asked Questions

Glocal Depot is built for food service professionals — restaurants, cafés, bakeries, ice cream shops, and bars in the United States. A free business account unlocks ordering, samples, and support.

Yes, and they are intentionally small. MOQ is set per product and shown on each product page — most items can be ordered from a single pack, so you can start small and reorder as you grow.

Click Create Account at the top of any page and enter your business details. Registration is free and takes a few minutes.

We currently ship to the United States. For other countries, contact us at info@glocaldepot.com and we will let you know if service is available.

Everything ships directly from Japan. There is no U.S. warehouse or middleman — your order comes straight from the source.

Orders ship from Japan within 3–5 business days of confirmation, and DHL Express delivers in another 2–4 days — about 5–10 days in total. Occasional delays can occur due to customs processing, public holidays in Japan or the U.S., or weather.

You pay our discounted DHL contract rates with nothing added on top. The exact cost is calculated by weight and destination and shown at checkout before you pay. Sample-only orders ship at a special flat $15.

Glocal Depot handles all export procedures on the Japan side, so ordering stays simple. Any import duties, taxes, or fees levied in the U.S. upon delivery are the customer's responsibility.

Yes. As soon as your order is dispatched, you receive a confirmation email with the carrier name and tracking number.

Yes — samples are free of charge. Shipping is a special flat $15 by DHL Express (we cover the rest), and up to 7 samples ship in one box. Order samples together with regular products and there is no extra charge for the samples. Test the powder in your kitchen, develop your recipe, and order only when it works.

Seven ingredients are ready to ship as 5g samples — choose them from any product page or the Free 5g Samples section and check out in one click. Looking for another ingredient? Send us a request through our contact page.

The same as regular orders: shipped from Japan within 3–5 business days, delivered by DHL Express in 2–4 days — about 5–10 days in total.

Directly from vetted producers and manufacturers across Japan. We focus on natural, regional ingredients made with care for origin and process — including products not commonly distributed in the U.S.

No — that's the point of powders. They're shelf-stable, consistent, and dose by weight like any other kitchen ingredient. Every application page includes a dosage guide, and our recipe library gives you starting points.

Yes. Product datasheets covering ingredients, shelf life, and storage are available — contact info@glocaldepot.com with the product name and the documents you need.

In a cool, dry place away from direct sunlight, resealed after opening. Product-specific shelf life is listed on each datasheet.

Major credit cards (Visa, Mastercard, American Express) at checkout. Bank transfer is available for approved business accounts — contact us to set this up.

Because these are food products shipped internationally, returns based on preference are generally not accepted once an order has shipped. Full details are in our Refund Policy.