Shipments are currently available to the USA & Canada. For inquiries regarding shipping eligibility to other countries, please contact customer support at info@glocaldepot.com to discuss potential service expansion.

Important Note: Customers are responsible for understanding and complying with their country's specific import regulations regarding food products. Glocal Depot is not responsible for guaranteeing successful import clearance for all items into every country, nor for any applicable customs duties, taxes, or import fees levied upon delivery.

All products are shipped directly from Japan.

Applicable shipping costs are calculated based on the selected carrier, and order details will be displayed during the checkout process. Customers are responsible for all import duties, taxes, and fees associated with the shipment upon arrival in the destination country.

Orders are typically processed and shipped within one business week of placement. Estimated transit time via DHL or FedEx to the USA and Canada is approximately 10 business days. Please note that unforeseen delays can occur due to factors such as customs processing, public holidays (in Japan or the destination country), or weather conditions.

DHL Express or FedEx are used for shipments to the USA and Canada, selected based on the specific destination and service availability.

Yes. A confirmation email containing the tracking number and carrier information will be sent once the order has been dispatched.

Due to the nature of food products and international shipping, returns based on customer preference are generally not accepted once an order is shipped. For details regarding damaged or incorrect items, please see the full Link to Refund Policy Page.

While careful packing procedures are followed, issues during transit can occasionally occur. Should an order arrive with significant damage or contain incorrect items, please contact customer support immediately at info@glocaldepot.com. Provide the order number, a detailed description of the issue, and clear photographic evidence. Each case will be assessed individually to determine the appropriate resolution, such as replacement or refund, where applicable. Please refer to the Link to Refund Policy Page for more information.

Please provide instructions, e.g., "Click the 'Sign Up' button on the homepage and follow the prompts, selecting 'Business Account' where applicable. You may be required to provide business verification details.

Provide information, e.g., "MOQs vary depending on the product and manufacturer. Please refer to individual product pages for specific MOQ information.

Registered members may request available product samples by covering the shipping costs. Please see the Link to Wholesale/Restaurant Page for details on the sample request process.

Specify accepted methods, e.g., "Accepted payment methods include major credit cards (Visa, Mastercard, Amex) and potentially bank transfers for approved accounts. Details are provided during checkout.

Provide a brief statement on sourcing practices, emphasizing authenticity/quality, e.g., "Products are sourced directly from vetted producers and manufacturers across Japan, focusing on authentic regional specialties and high-quality ingredients suitable for professional use.

Explain availability, e.g., "Availability of detailed specification sheets or certificates (e.g., Certificate of Origin, Analysis) varies by product and manufacturer. Please contact customer support with specific requests.